수도권지역 치과병,의원 치과의료인력의 커뮤니케이션에 관한 인식
Recognition about communication of dental personnels in dental clinics and hospitals in the capital
강종오, 김지현, 황지민, 권하정, 성정민, 이선경, 김창희, 김혜영, 조영식, 박용덕,
소속 상세정보
강종오 ( Kang Jong-Oh ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
김지현 ( Kim Ji-Hyun ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
황지민 ( Hwang Ji-Min ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
권하정 ( Kwon Ha-Jeong ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
성정민 ( Seong Jeong-Min ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
이선경 ( Lee Sun-Kyoung ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
김창희 ( Kim Chang-Hee ) - 충청대학 치위생과
김혜영 ( Kim Hae-Young ) - 고려대학교 치기공과
조영식 ( Cho Young-Sik ) - 남서울대학교 치위생학과
박용덕 ( Park Yong-Duk ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
KMID : 0355420100340030318
Abstract
Objectives: The purpose of this study was to help ensure smooth and efficient internal communication among dentists, dental hygienists and dental laboratories in dental clinics and hospitals in an effort to boost their job satisfaction and the satisfaction of patients with dental services.
Methods: The subjects in this study were the dentists and dental hygienists in 380 dental clinics and hospitals that registered with Korean Dental Association and were selected by stratified random sampling from Seoul, Incheon and Gyeonggi Province in consideration of the number of dental institutions located in the regions. A survey was conducted from December, 2008, to March, 2009, by male, by fax and in person. The response rate stood at 60.2 percent. The answer sheets from 430 participants who included 201 dentists and 229 dental hygienists were analyzed with a SPSS 12.0 program.
Results: As for the level of smooth communication in the dental treatment room and the amount of efforts for that, the dental hygienists took a slightly better view than the dentists (p=0.019). Many of dentists who tried to have smooth communication in the dental treatment room pointed out a lot of conversation as the best effort for that (47.4%), and lots of the dental hygienists stressed the same as well (70.1%). In regard to the relationship of age to the level of smooth communication in dental laboratories and the amount of efforts for that, the dentists (p=0.005) and dental hygienists (p=0.001) who were at the age of 40 and up had the highest opinions.
Conclusions: The departments of dentistry and dental hygiene should offer courses on medical communication and internal communication in dental clinics and hospitals to provide education about communication skills, and related teaching methods and teaching aids should be developed to improve the communicative competency of dental personnels.
키워드
치과위생사;치과의사;커뮤니케이션
communication;dental hygienist;dentist
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